Proyecto final de Grado: Certificación ISO 9001 en el rubro de la hotelería
Fecha
2007
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"El presente trabajo redacta la mejor forma de adaptar un Sistema de Gestión de Calidad a un hotel. Se tomará el caso del Hotel X, cuyos departamentos de Recepción y Housekeeping han logrado obtener la certificación ISO 9001 en 2006 gracias al trabajo descrito en esta Tesis. A pesar de este logro, el sistema de control y mejora de procesos en el sector de Housekeeping puede mejorar aún más. A mediados de 2007, se realizó una auditoría externa para confirmar la certificación y uno de los resultados fue que se necesitaba mejorar la medición de los procesos para tener una mejor idea del impacto de las propuestas de mejora. Para cumplir con esta sugerencia, se propone en esta tesis un método mas eficaz de mejora de procesos para el sector de Housekeeping, incorporando heramientas de Estadística y Control de Calidad".
"The aim of the tesis is to show the best way to adapt a Quality Management System for a hotel. In order to do achieve this, the example of the Hotel X will be taken, whose Reception and Housekeeping departmentes have obtained the ISO 9001 certificate in 2006 as a consequence of the work done that is described on this thesis. In spite of this achievement, the control and process improvement system in the Housekeeping department can improve even more. An external audit took place in 2007 so as to confirm the certificate, and one of the results was the necessity of improving the measure of process to obtain a better idea of the impact of the implementation of any improvement proposal. According to this, this thesis also offers a beter method for controlling the processes for the Housekeeping department, adding statistics an quality control tools to the system".
"The aim of the tesis is to show the best way to adapt a Quality Management System for a hotel. In order to do achieve this, the example of the Hotel X will be taken, whose Reception and Housekeeping departmentes have obtained the ISO 9001 certificate in 2006 as a consequence of the work done that is described on this thesis. In spite of this achievement, the control and process improvement system in the Housekeeping department can improve even more. An external audit took place in 2007 so as to confirm the certificate, and one of the results was the necessity of improving the measure of process to obtain a better idea of the impact of the implementation of any improvement proposal. According to this, this thesis also offers a beter method for controlling the processes for the Housekeeping department, adding statistics an quality control tools to the system".
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GESTION DE CALIDAD, HOTELES