proyecto final de grado.page.titleprefix Pronóstico de fallas en teléfonos celulares
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Date
2010
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Abstract
"Con el fin de mejorar los procesos, para las áreas de producto y calidad, se creó un modelo de pronóstico de fallas que utiliza información que se encuentra disponible y sin uso dentro de Motorola. Esta información esta compuesta por datos históricos, la cual se utiliza como patrón de comparación, también se utiliza la información de las quejas del call center que es el input del modelo.
Éste estudio se basa fundamentalmente en comparar el comportamiento de nuevos productos, recientemente lanzados, con los existentes en el campo, de los cuales se conoce las quejas y problemas que tuvieron en el pasado. Cuando se dice que se analiza el comportamiento del producto, se hace referencia a las quejas que se registran en el call center y los reclamos recibidos identificados por un técnico en el centro de servicio autorizado por Motorola."
"In order to improve processes for the areas of product, operations and quality, I've created a forecasting model that uses failure information available that it's actually available in Motorola. This information contains historical data, which is used as a standard of comparison and then the information from the call center which has the customer complaints; this is the input of the model. This study is based primarily on comparing the performance of new products recently launched, with those in the field. We have the history of how these units performed in the field; we know how the customer complaints turned into problem found. When we say that we analyze the performance of the product, referred to the complaints logged in the call center and claims received identified by a technician at an authorized service center for Motorola."
"In order to improve processes for the areas of product, operations and quality, I've created a forecasting model that uses failure information available that it's actually available in Motorola. This information contains historical data, which is used as a standard of comparison and then the information from the call center which has the customer complaints; this is the input of the model. This study is based primarily on comparing the performance of new products recently launched, with those in the field. We have the history of how these units performed in the field; we know how the customer complaints turned into problem found. When we say that we analyze the performance of the product, referred to the complaints logged in the call center and claims received identified by a technician at an authorized service center for Motorola."
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Keywords
TELEFONO CELULAR, ANALISIS DE FALLAS