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Mejora continua en un centro de atención al cliente
Marchiori, Santiago Andrés
Marchiori, Santiago Andrés
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Proyecto final de grado
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Abstract
"A través de la aplicación flexible e integral del LEAN Six Sigma con el pensamiento sistémico y el Benchmarking, el proyecto busca superar inconvenientes de capacidad de trabajo en un centro de atención al cliente de una empresa de seguros. A la vez se estará alentando la utilización de herramientas que hoy en día están asociadas únicamente a grandes empresas para poder expandir su alcance a compañías con estructuras de PYMEs".
"By the flexible and integral application of LEAN Six Sigma, Systems Thinking and Benchmarking the project's objective is to get over some workload problems in an Insurance Company's Customer Service Center. At the same time it looks to encourage the use of tools that are nowadays only used at big companies in order to start applying them in SMEs".
"By the flexible and integral application of LEAN Six Sigma, Systems Thinking and Benchmarking the project's objective is to get over some workload problems in an Insurance Company's Customer Service Center. At the same time it looks to encourage the use of tools that are nowadays only used at big companies in order to start applying them in SMEs".
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Date
2011
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Proyecto_Final_Marchiori
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Keywords
MEJORA CONTINUA, SIX SIGMA, BENCHMARKING, PYME, SEGUROS